Next Drop Coming on 15th January 2023

FAQs

1. Made to Order

Our Made to Order Bags will take up to 5-7 working days (Monday - Friday) to complete. Although the waiting time can vary slightly, the website will be updated regularly, and you will receive a status/progress update from us before date of delivery.

Most of our orders are custom made unless stated as (Ready Stock) within the description. 

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2. Delivery Time

All orders are sent out via Royal Mail with Tracking. Once orders are sent out, it usually takes approx 1-2 working days. Whilst international shipments can take from 4-12 working days depending on location. (Due to Covid-19, shipment might take longer)

All UK Orders : £3.00 

All other Countries : £9.00 

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3. Exchange / Return

At this moment we do not accept refunds for purchases. However we do accept exchanges of items. 

We can only accept cancellations on orders within the 24 hours from when you place an order before fabrics are being purchased and items being custom made.

Items must also be in the condition they came in and ostage costs cannot be coffered or refunded.

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4. Correspondence /Contact

We try to respond to all messages within 24 hours (usually sooner) from Monday to Saturday from 11am - 7pm.

If there are any inquiries, please drop us an email: [email protected]

For quicker responses, feel free to drop us a DM on instagram or just have a chat with us! - @gusgus_studio